Telemarketer / Customer Service Specialist 3207

Qurio Education Company Limited
Telemarketer / Customer Service Specialist

We are looking for a Telemarketer/Customer Service Specialist to drive our growth initiatives and support the operations of Qurio’s flagship Learning Centre. You will have the opportunity to utilise your communication, influencing, negotiation, and analytical skills to accelerate the growth of Qurio.

What You’ll Be Doing

  • Monitor and respond to customer requests for information and follow-up on lead enquiries from various social media and communication channels.
  • Qualify potential customers by asking screening questions.
  • Contact prospects to set appointments for trials lessons and campus tour.
  • Provide advice and suitable course information to parents and students in a professional and timely manner.
  • Liaise with customers through multiple channels (e.g., online chat, messenger, email, phone.)
  • Set flags and follow-ups to ensure contact has been made with each lead.
  • Organise recalls for non-converting leads to ensure they remain within our sales pipeline.
  • Assist with student enrolment and onboarding process.
  • Prepare weekly lead reports for analysis and update Sales Enablement Kits and FAQs.
  • Support Centre Manager in other ad-hoc tasks including customer service and attending to customers.

What We’re Looking For

  • A recognised degree in Education, Business, Sales and Marketing, or a related discipline
  • Minimum 2 years of relevant work experience
  • Highly-motivated self-starter, resourceful, and can work independently as well as in teams
  • Proven ability to drive amazing customer experiences and results
  • Ability to adapt to challenges while maintaining a positive attitude and remaining calm in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent communication and negotiation skills
  • Highly relational with the ability to connect with people and develop relationships quickly
  • Perform well in a team environment, well-respected and trusted
  • Highly organised and possesses great attention to detail
  • Possess a “hands-on” and “can do” attitude
  • Flexible with work schedule and hours that are based on business needs
  • Self-aware and reflective in both productivity and performance
  • High level of personal and professional integrity and work ethics
  • Excellent command of written and spoken English and Chinese. Must be able to type in Traditional Chinese
  • Good understanding of the Hong Kong education system especially in early childhood education (ECE)
  • Passion and love for children and education

Interested party please send your full resume to recruit@qurioed.com

To know more about us, please visit our website: https://qurioed.com/

All information received will be kept in strict confidence and only for employment-related purposes within the Bluetop Group of Companies. You may consider your application unsuccessful if you do not hear back from us within 12 weeks.

學校 / 機構基本資料

申請此職位
分享此職位空缺
學校資訊
  • 總刊登職缺數量 4 份
  • 職位類別 其他職位
  • 電話 25015100
  • 傳真 23331550
  • 地區 -

機構 / 學校搜尋

最新職位

五邑司徒浩中學 日薪代課教師 – 中一班主任職務 – 教授中一、中三及中六級(面授或網課) &#
東華三院黎鄧潤球幼稚園 合格幼稚園教師(半職) 職責內容: 一般幼稚園教育工作,能獨立處理課堂運作、帶領活動,負責日常教
油蔴地天主教小學(海泓道) 月薪代課教師 (數學、常識及視藝科) 詳情 詳情 任教數學、高年級常識及視藝科。持教育學位,
嘉諾撒小學(新蒲崗) 中文代課教師 任教科目︰中文(普教中)、資訊科技須持本地學位及教育文憑,並已通過語文能力基準
青衣商會天水圍幼稚園 兼收組幼師   ~ 負責為組內兼收組兒童撰寫教學計劃、推行教學及評估兒童發展進度 ~ 持
青衣商會天水圍幼稚園 兼職校役(工作地點:天水圍) 職責︰ -協助照顧幼兒個人衛生、環境清潔及消毒、安排膳食、搬運工作、
青衣商會天水圍幼稚園 全日教師 職責: -課室佈置及學習區角 -編寫教案及兒童學習檔案 -家長工作 -協助校務及校內活動
東華三院高德根紀幼稚園 合格幼稚園教師(臨時) 教授K1-K3學生 中學會考五科合格(包括:中、英(課程乙))或香港中學
聖公會慈光堂柯佩璋幼稚園幼兒園 幼稚園文員 (1)  主要職務: –  負責學校文書工作、各項收費及資產點存
東華三院黃朱惠芬幼稚園 代產假老師   職責內容: 一般幼稚園教育工作,能獨立處理課堂運作、帶領活動,負責K1

搜尋職位空缺

工作區域